Privacy Policy
Last updated: April 2026

Richard’s Restorations (“we”, “us”, or “our”) operates the website at https://www.richardsrestorations.com (the “Site”) and provides automotive repair and restoration services (the “Services”). We respect your privacy. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have.

1. Information we collect

We may collect the following information when you use our Site or contact us:

  • Contact information such as your name, phone number, email address, and mailing address.

  • Vehicle information such as year, make, model, mileage, VIN, and a description of the issue or requested work.

  • Appointment and service details such as dates, services performed, and invoices.

  • Communications and any other information you choose to provide when you call, text, email, or submit a form on our Site.

2. How we use your information

We use the information we collect to:

  • Respond to inquiries and provide estimates.

  • Schedule and manage appointments and Services.

  • Communicate with you about your vehicle, including updates, reminders, and follow‑up messages.

  • Send service‑related text messages after your visit to check how your vehicle is running and, when appropriate, politely request a review.

  • Maintain our records and operate, improve, and protect our business.

  • Comply with legal, regulatory, and compliance obligations.

3. Text messaging

If you provide your mobile phone number and choose to opt in to our text messaging program, we may send you appointment reminders, service updates, and follow‑up messages related to work performed on your vehicle, as described in our Terms & Conditions.

  • Message frequency will vary based on your visits and service activity.

  • Message and data rates may apply depending on your wireless carrier plan.

  • You can opt out of text messages at any time by replying STOP to any message we send you.

  • You can reply HELP for help or contact us using the information below.

4. How we share information

We do not sell your personal information.

We may share your information with:

  • Service providers who help us operate our business (for example, scheduling, messaging, or payment providers). These providers are required to protect your information and use it only to perform services for us.

  • Law enforcement, regulators, or other parties when required to do so by law, legal process, or to protect our rights, property, safety, or customers.

We do not share your mobile phone number or text‑message opt‑in consent with third parties for their own marketing or promotional purposes.

5. Data security

We take reasonable steps to protect your information against loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data retention

We retain your information for as long as necessary to:

  • Provide our Services and maintain your customer records,

  • Comply with legal and regulatory obligations,

  • Resolve disputes, and

  • Enforce our agreements.

7. Your choices

You may:

  • Ask us to update or correct your contact information.

  • Opt out of text messages at any time by replying STOP to any message we send.

  • Contact us if you have questions about this Privacy Policy or how your information is used.

8. Contact us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Richard’s Restorations
Phone: (860) 322‑4664
Email: RichsAutoandResto@gmail.com
Address: 444 S Main Street Unit B, Deep River, CT 06417